PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL JASA EKSPEDISI DI TASIKMALAYA

NAZIR, SYAHRUL (2022) PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL JASA EKSPEDISI DI TASIKMALAYA. Sarjana thesis, Universitas Siliwangi.

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Abstract

ABSTRAK PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL JASA EKSPEDISI DI TASIKMALAYA Oleh : Syahrul Nazir 173402122 Dibawah bimbingan : Kartawan Edy Suroso Tujuan dari penelitian ini adalah untuk mengetahui Total Quality Management (Leadership, Strategic Planning, Customer Focus, Information & Analysis, People Management, Process Management) dan Kinerja Operasional Jasa Ekspedisi di Tasikmalaya, Pengaruh Leadership, Strategic Planning, Customer Focus, Information & Analysis, People Management, Process Management Terhadap Kinerja Operasional Jasa Ekspedisi di Tasikmalaya keduanya secara simultan maupun parsial. Metode yang digunakan dalam penelitian ini adalah metode deskriptif analisis dengan pendekatan sensus. Populasi penelitian terdiri dari 12 responden. Hasil penelitian menunjukkan Leadership, Strategic Planning, Customer Focus, Information & Analysis, People Management, Process Management memberikan pengaruh signifikan terhadap Kinerja Operasional Jasa Ekspedisi di Tasikmalaya baik secara simultan maupun parsial. Kata Kunci: Leadership; Strategic Planning; Customer Focus; Information & Analysis;, People Management; Process Management; kinerja operasional

Item Type: Thesis (Sarjana)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Rema Puri Irma Sri Katon
Date Deposited: 15 Dec 2022 08:16
Last Modified: 15 Dec 2022 08:16
URI: http://repositori.unsil.ac.id/id/eprint/7749

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